Legal
Refund & Cancellation Policy
A clear customer-facing policy for cancellations, service issues, refund review, and support escalation.
Last updated: July 4, 2026
Section 01
Cancellation before pickup
If a customer cancels before pickup and before partner processing begins, LNDRY may issue a refund, credit, or cancellation confirmation based on the timing and service status.
Section 02
Cancellation after pickup
Once garments are collected or processing has started, cancellation may not be possible. Customers can still contact support if service quality or delivery expectations are affected.
Section 03
Refund eligibility
- Duplicate payment, failed order confirmation, or cancellation by LNDRY or the assigned partner.
- Verified service issue where re-service is not suitable or available.
- Missing item, damage claim, or delay claim after review of handover notes, photos, partner response, and care instructions.
Section 04
Refund method and timeline
Approved refunds should be returned to the original payment method or issued as service credit where permitted. Bank and gateway timelines may vary.
Section 05
How to raise a request
Email support@lndry.in with order ID, registered mobile number, issue summary, and photos where applicable.