Legal
Delivery Policy
How pickup windows, order status, handover verification, delivery attempts, and launch-area coverage should be communicated.
Last updated: July 4, 2026
Section 01
Pickup windows
Customers should select an available pickup slot during booking. Slot availability depends on area, partner capacity, delivery support, and operational readiness.
Section 02
Handover verification
- Customers should confirm garment count and special instructions at pickup.
- OTP or another verification method may be used at pickup and delivery where supported.
- Partners or delivery support may note visible garment condition before processing.
Section 03
Order status updates
LNDRY should show order stages such as pickup scheduled, picked up, processing, ready, out for delivery, and completed. Continuous live rider tracking should only be shown if technically supported.
Section 04
Delivery attempts
If a customer is unavailable, LNDRY or the assigned partner may attempt to contact the customer and reschedule delivery based on operational feasibility.
Section 05
Service areas
LNDRY is preparing launch coverage for selected Pune areas. Service availability must be confirmed before accepting live orders.